Terms of Service
Terms & Conditions
Prior to using the Website, www.artofgold.in, owned and operated by Art of Gold with its registered office at 69/1, West Ponnurangam Road, R.S. Puram, Coimbatore – 641002, please carefully read and understand these Terms and Conditions. By accessing and using the services offered on our website, you show your consent and agreement to be bound by the Terms and Conditions stated herein. By accepting these terms and conditions, you agree and accept that Art of Gold shall have the right to modify these terms and conditions at any time without the obligation to notify you, and it is your responsibility to stay updated by checking for recent updates. Any revisions to these Terms and Conditions shall become effective immediately upon their posting, and you agree to be bound by the terms of such updates and amendments.
Eligibility Criteria:
Any person who has attained the age of 18 years and above is permitted to open an account, use, purchase, or engage in any transactions on this Website. A person who is legally incapable of entering into contracts as defined by the Indian Contract Act, 1872 is not eligible to use or conduct transactions through this Website. Those who decide to access this Website from outside India are responsible for ensuring compliance with applicable local laws to the extent that they are relevant. By accepting the terms and conditions you hereby agree and accept that you fulfill the eligibility criteria above and also accept and agree to abide by the laws of India.
Pricing & Payments:
The prices displayed on our Art of Gold website are subject to change without prior notice. Please note that you will be charged the price listed for the product on the day of your purchase. For orders shipped within India, we only accept payment in Indian Rupees (INR). In rare cases due to some unforeseen technical errors the prices maybe wrongly displayed, however currently there is no option to purchase jewels directly from our website and we will always share detailed price break-ups on email / WhatsApp before accepting any payments for order. The prices indicated already include applicable CGST/SGST/IGST. Shipping charges aren’t added to the prices indicated. We value your privacy and strive to provide a secure and transparent experience when using our website’s payment gateway. If you are using an international credit/debit card for checkout, please note the following:
1. Identity Verification: For certain transactions, we may request a copy of a government-issued photo ID from your country of residence. Acceptable proof of identification includes a) Passport with Visa Copy, b) Driving license, c) Employment card, or d) Any other government-issued ID proof. This additional step is essential to ensure the security of your transaction and protect against potential fraudulent activities. At all times, we handle your personal information with the utmost care and comply with applicable data protection laws. For detailed information on how we collect, use, and protect your personal data, please refer to our comprehensive Privacy Policy.
Pan Card Terms & Conditions:
To ensure compliance with regulatory requirements, it is mandatory to have PAN issued by the Income Tax Department for purchases exceeding Rs. 2 lakhs (PAN maybe required for shipping regardless of order value. Kindly refer PAN requirement in our Shipping Policy). Please note the terms and conditions regarding PAN card verification:
- PAN Card Submission: After placing an order, customers will be contacted by our customer service executive via phone or email to request the submission of a valid PAN card for orders exceeding Rs. 2 lakhs. The customer will be provided with instructions on how to submit the PAN card.
- Order Verification: Until the PAN card is received and verified, the order will be put on hold. Our team will review the PAN card details provided by the customer for verification purposes.
- Name Matching: The billing name provided during the order must match the name on the PAN card. If there is a discrepancy, the PAN card verification will not be successful, and the customer will be notified to rectify the mismatch.
- Order Confirmation: Once the PAN card verification is successfully completed and the billing name matches the PAN card details, the order will be confirmed, and further processing will take place.
- Order Cancellation: If the customer fails to provide the PAN card or there is a mismatch in the billing name with the PAN card, the order may be canceled. The customer will be notified promptly regarding the cancellation and provided with further instructions if required. We appreciate your understanding and cooperation in complying with these revised PAN card terms and conditions. If you have any questions or require assistance, please reach out to our customer support team, who will be glad to assist you during the PAN card verification process.
Site Security:
Users are prohibited from violating or attempting to violate the security measures of the Art of Gold website. This includes but is not limited to.
a) Unauthorized access of data not intended for the user or logging into a server or account without proper authorization.
b) Attempting to probe, scan, or test the vulnerability of systems or networks, or breaching security or authentication measures without authorized permission.
c) Interfering with the service of other users, hosts, or networks, such as submitting viruses, overloading, flooding, spamming, mail-bombing, or causing crashes.
d) Sending unsolicited emails, including promotions or advertisements for products or services.
e) Forgery of TCP/IP packet headers or any part of header information in emails or newsgroup postings. Violations of system or network security may result in civil or criminal liability.
Art of Gold will investigate any such violations and may cooperate with law enforcement authorities in prosecuting users involved in such activities. Users agree not to use any device, software, or routine that interferes or attempts to interfere with the proper functioning of the website, or any activities conducted on the site. Furthermore, users agree not to use any engine, software, tool, agent, or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the site, except for the search engine and search agents available on the site or commonly available third-party web browsers (such as Mozilla Firefox, Google Chrome, Microsoft Edge).
Fraudulent Transaction:
Art of Gold reserves the right to take necessary actions to recover the cost of goods, collection charges, damages incurred by Art of Gold, and legal expenses from individuals who engage in fraudulent activities on the website. Art of Gold also reserves the right to initiate legal proceedings against such individuals for their fraudulent use of the website or any other unlawful acts that violate these Terms and Conditions.
Disclaimer:
The Art of Gold website, along with its materials, content, products, and services, are provided on an “AS IS” basis without any warranties, express or implied, except as expressly stated otherwise in writing by Art of Gold, if applicable. Art of Gold disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, regarding the information, content, and materials on the website. Art of Gold does not guarantee that the website materials or any portion of its services are accurate, complete, reliable, current, or free from errors. Art of Gold does not represent or warrant that the website or its servers are free from viruses or other harmful components. All products and information displayed on the website are an invitation to offer. Your purchase order constitutes your offer, which is subject to these Terms and Conditions. We reserve the right to accept or reject your offer in whole or in part. Our acceptance of your order occurs upon the dispatch of the ordered product(s). Dispatch may happen at different times for different portions of the order. In such cases, the dispatched portion will be considered accepted by us, while the remaining balance will continue to be an offer, and we retain the right to accept or reject the balance. Any action or omission, including but not limited to acceptance of purchase amount, by Art of Gold prior to the actual dispatch of the ordered product(s) does not constitute acceptance of your offer. If you have provided us with your email address, we will notify you via email to confirm the receipt of your order and subsequent acceptance. Our Logistics Partners will share the updates on shipments to your mobile number and / or email address. We have made every effort to accurately display the colors and sizes of our products on the website. However, the actual colors you see may vary depending on your monitor or display device. We cannot guarantee that your monitor’s display will accurately reflect the color of the product upon delivery. The packaging of the product may also differ from what is displayed on the website. If any part of this website disclaimer is deemed invalid by law, the remaining parts remain valid and enforceable.
Changes to Site Disclaimer:
Art of Gold reserves the right to modify the website disclaimer periodically. If you do not agree to be bound by the revised disclaimer, we kindly ask you to refrain from using the website. The continued use of the website after notifying about the updated reminder shall be considered as an acceptance of the updated disclaimer.
Website Content:
Art of Gold retains all intellectual property rights to the content, including text, programs, products, processes, technology, images, photographs, videos, illustrations, designs, icons, downloads, and other materials (referred to as “Content”) displayed on this website. Accessing the website does not grant permission to use any Content, name, logo, or trademark in any manner. You may only print or download the Content for personal, non-commercial use. No rights, title, or interest in any Content are transferred to you through downloading, printing, or copying. It is prohibited to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in the sale or exploitation of any Content or related software, either in whole or in part. All software utilized on this website is the property of Art of Gold or its licensors/suppliers and is protected by Indian and international copyright laws.
External Material & links:
The Art of Gold website may include links to other websites. Please note that these external websites are beyond our control. We cannot be held accountable for the content or reliability of these websites, nor do we provide any warranties or guarantees regarding them. We offer these links as a convenience and believe they may be of interest to you, but we do not actively monitor or endorse the content on these websites.
Limitation of Liability:
To the fullest extent permitted by applicable law, Art of Gold, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including, but not limited to, damages for loss of profits, goodwill, data, or other intangible losses resulting from the use or inability to use the website, services, or content, even if advised of the possibility of such damages. In no event shall Art of Gold’s liability exceed the amount paid by you, if any, for accessing or using the website.
Reviews, Feedback, Submissions:
Exclusive property of Art of Gold. By disclosing, submitting, or offering such comments, you assign all worldwide rights, titles, and interests in copyrights and other intellectual properties contained in the comments to Art of Gold. As a result, Art of Gold has the sole ownership of these rights, titles, and interests, and is unrestricted in their use, whether commercial or otherwise, without any obligation to compensate you.
Art of Gold has no obligation to:
a) Maintain any comments in confidence,
b) Provide compensation for any comments, or
c) Respond to any comments.
You agree and confirm that any comments, suggestions, reviews, or feedback you submit to us or on the website will not violate these Terms and Conditions, our Privacy Policy, or the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Your submissions will not cause harm to any individual or entity. Furthermore, you agree that your comments will not contain unlawful, threatening, abusive, or obscene material, software viruses, political campaigning, commercial solicitation, chain letters, mass emails, or any form of spam. While Art of Gold does not regularly review posted comments, we reserve the right (but not the obligation) to monitor, edit, or remove any comments submitted to the website. By submitting comments, you grant Art of Gold the right to use your submitted name in connection with those comments. You agree not to use a false email address, impersonate any person or entity, or mislead as to the origin of your comments. You are solely responsible for the content of any comments, suggestions, reviews, or feedback you provide, and you agree to indemnify Art of Gold and its affiliates for any claims arising from your submissions. Art of Gold is not liable for any comments, suggestions, reviews, or feedback submitted by you or any third party.
Indemnification:
By using this website, you agree to indemnify, defend, and hold harmless Art of Gold, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or in connection with your use of the website or any violation of these Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu.
Force Majeure:
Art of Gold shall not be held responsible for any delay or failure to perform our obligations under these terms and conditions, and we shall not be liable for any resulting loss or damages if such delay or failure is caused by circumstances beyond our control. These circumstances may include, but are not limited to, acts of God, war, civil disturbances, riots, strikes, lockouts, government or parliamentary restrictions, prohibitions, or enactments, pandemics, import or export regulations, exchange control regulations, accidents, or non-availability/delay in transportation.
Termination:
Art of Gold reserves the right to terminate or suspend your access to and use of the website at any time, without notice. As a result, your access to the website may be denied. This termination will not impose any liability on Art of Gold. The rights of Art of Gold will remain in effect even after termination. The termination of your access to the website will not release you from your obligation to pay for any products already ordered from the website, nor will it affect any liabilities that may have arisen under these Terms and Conditions.
Contact Us: If you have any questions or concerns about these Terms and Conditions, please contact our customer support team queries@artofgold.in or +91 9159555951.
