Shipping Policy

Good to Know

We at Art of Gold take steps to ensure all products purchased from us reaches your doorstep safely and on time.

  • Our Shipping is done through Logistics partners who specialise in logistics of high value & critical goods. Our Logistics partners are BVC Logistics & Sequel Logistics.
  • Shipping is done through air and armoured vehicles.
  • To ensure safe delivery, we don’t work with logistics companies who move general cargo.
  • Shipping is insured for the Invoice Value.
  • Shipment tracking and updates is provided directly by our Logistics partners via email & SMS. We will also be available on WhatsApp for any tracking queries.
  • Shipping Note with AWB number is shared with customer once the product is shipped.
  • Customers are to ensure they are reachable on given contact numbers so the logistics team can reach you for delivery.
  • The selection of the courier partner will depend on their serviceability to the shipping address.
  • Currently we don’t ship internationally.

Shipping Charges:
We ship all orders through secured logistics and charged at Rs. 1200 for most major locations in India. While accepting an order, we will request your Pincode to confirm delivery feasibility and shipping charges.

Delivery to Identified Person:
Customers are required to provide accurate details of the consignee/recipient’s name (as stated in their government-issued photo identification) along with complete address, nearby landmark, pin code, and contact number for hassle-free delivery. At the time of delivery, the recipient will be required to provide any of the following Govt. issued identity proofs to collect the product:

  • Passport
  • PAN Card
  • Driver’s License
  • Aadhar Card

To ensure safe and secure delivery, the courier agent will verify the recipient’s identity by checking the provided original copies of the identity proof. The courier agent will note down the details of the recipient’s identity proof during the delivery process. Cooperation from the receiver is expected during this verification process.

Delivery Location:
Orders can only be delivered to the recipient’s residential or work location. Delivery to public places such as malls, hotels, restaurants, hostels, or on the street is not available.

If the recipient is unavailable during the delivery attempts, the courier company will make three additional attempts to deliver the product. If the recipient is still unreachable or unavailable, the product will be returned to Art of Gold.

Change in Shipping Address:
Shipping details can be changed by the customer until the order is shipped from our store. If the customer needs to change the shipping address, they can WhatsApp us at +91-9159555951 or send an email to queries@artofgold.in.

The guarantee of product delivery is subject to the terms and conditions of the courier company. Any discrepancy in the recipient’s details may result in non-delivery of the product.

Art of Gold reserves the right to change this shipping policy at any time without prior notice. In the event of any changes, the revised policy will be posted on the website.

Shipment Discrepancy:
Upon receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage, shortage, or over-shipment, or suspect that part of the shipment has been lost, please contact us immediately (within 48 hours) by calling +91-9159555951 and sending an official email to queries@artofgold.in.

Damaged Products:
If you receive a damaged parcel or product, please contact us within 48 hours by calling +91-9159555951 or sending an email to queries@artofgold.in. Do not damage or discard the parcel or product. We will investigate the complaint once we receive and take appropriate action. Failure to report the incident within 48 hours of receiving the parcel will result in us not accepting responsibility for the damages, and no refund or complaint will be received.

Free Gift Packaging:
Art of Gold provides complimentary gift packing along with a personalized gift message. Customers are requested to inform us of gift packing requirement while placing the order.