At Art of Gold, we strive to ensure customer satisfaction with our products. We encourage you to see the actual product on a video call and go through the product photographs and satisfy of the product before purchasing. If for any reason you are not completely satisfied with your purchase made on www.artofgold.in we offer a return / refund policy.

Please note this refund policy is not applicable for purchases made at our retail store.

Return Period:
Customers have a period of 2 days from the day of delivery to initiate a return of our products. During this time, you can decide whether to keep the product or return it for a refund
The return policy is subject to the following conditions:

  • The return request must be made within 2 days of delivery.
  • The product must be returned to its original condition, with all accompanying paperwork, including the invoice and gemstone certificates, if any.
  • The return / refund facility is applicable only for readily available products.
  • The return / refund facility is not applicable to Made to Order, customization, engraving, personalized products.
  • Jewellery damaged due to negligence in handling can only be repaired. No return / refund is admissible.

Return Process:

  • To initiate a return, please call or WhatsApp us at +91-9159555951. You can also email us at queries@artofgold.in
  • We request that you create a video of the product being packed and send it to us via WhatsApp with your order number at +91-9159555951. This video serves as a confirmation of the product’s condition prior to return.
  • Once you have packed the product and obtained the necessary documentation, we will arrange for a courier to pick up the package. Please make a note of the courier’s airway bill number for reference.
  • Please note that the entire backward pick-up process may take approximately 7 to 10 working days to complete.
  • If we’re unable to secure a courier partner for the return, customers are required to personally send the product via their preferred courier service. Customers must guarantee that the chosen courier is insured and that all courier fees are covered by them. Upon receiving the package, we will conduct a quality check (QC) on the product. If the QC passes, we’ll proceed with refunding the product’s cost and the courier charges paid by the customer. If the QC doesn’t pass, we’ll notify the customer, who will then need to process a claim for the product through their selected courier partner.

Refund Processing:

  • Upon receiving the returned product at our store and verifying its condition by our quality inspection team, we will initiate the refund process.
  • The amount will be refunded to your account within 10 business days from the date of receiving the returned product as per the terms and conditions mentioned in the return policy. The refund will be processed to the customer account through which the payment of the order was initiated. Please note that the amount will not be refunded to any other bank account.
  • We value your trust in Art of Gold, and we strive to provide a seamless return/refund experience. If you have any further questions or require assistance, please contact us at +91-9159555951.